Terms

Terms and conditions – Tailor and Arms

Current contract language: English. Other available contact languages are: English, Svenska, Dansk, Norsk.

Currency is Sek and Euro


Validity of contract

By making a purchase via Tailor and Arms, the following agreement between the customer (you) with a minimum age of 18 years and the retailer (Tailor and Arms) is legally binding until further notice. For other types of agreements, please contact us before completing your purchase. As soon as the order has been placed by you, Tailor and Arms will send out a confirmation email to the email address stated in your customer profile. It is your responsibility to provide a functioning address and check the order confirmation thoroughly for possible errors. It is important that you contact us immediately in case you wish to change or correct any details in your order. Once a custom-made garment has been cut (i.e. production has started), no further changes can be applied. Information about the status of the order is accessible via the customer’s account at any time. As soon as the order has been shipped, a confirmation email containing possible tracking links is sent to the customer. Upon the receipt of the goods through the customer, the contract is regarded as concluded.


Order

The garment shown is a visualization only. The final product may vary somewhat slightly in colour. The perception of colours can vary from display to display. Therefore, the images do not reference to an exact colour but have a guiding function only.


Prices

Prices displayed on this website include 25% SWEDISH VAT.
If you order a uniform or a garment from existing sizechart it is the price as shown on website.

If you follow sizeshart and want to have a adjustment in length on jacket or/and arms there is no extra fee.

But if you order a uniform or garment with personal meassurements there will be a extra fee of 400 sek/ 40 eur for your personal pattern.


Payment

The following payment options are available:

Swish.

Paypal.

Bank payment in Sek and Euro

As soon as the order value is paid, the processing of your order will be started. When paying via direct payment methods, the order value will be withdrawn instantly.


Cookies and Security

A cookie is a small removable data file that is stored by your web browser on your computer. Cookies allow you to place an order on our website and allow us to enhance and personalize your online browsing and shopping experience.
For example, we use cookies to:
Remember the items in your Shopping Cart

Control country and language settings

Analyze visitor statistics and behavior

You can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer or Mozilla) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookie settings. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and most of our services will not function properly.


Delivery

During the order process you will be informed about the estimated delivery time for your order. This estimate is based on current production queue and the actual time it usually takes for tailor to finnsih your order, but calculate maximum 4 weeks to get your tailor made uniform.
The delivery time cannot be guaranteed, as it is only a calculated estimate. We are constantly monitoring production, air freight and final delivery and are always working hard to delivery your order as soon as possible.
Tailor and Arms cannot be held responsible for losses, inconveniences, costs or other damages resulting from late deliveries.
We will charge you 400 sek/ 40 euro for packages that are not accepted/picked up/returned to us to cover the costs of handling. To avoid this charge, always pick up your order within 14 days of delivery to your post office or package agent.
When your order is handed over to your local dispatcher you will get an automatic e-mail from us with a tracking link to the e-mail you have given us.


Right of withdrawal

According to the Swedish consumer protection laws regarding remote agreements and home sale agreements, you as a consumer have the right to reject your goods purchased from us. The right of withdrawal can be issued to Tailor and Arms AB, Org.Nr. 559011-8815 , Nygatan 1, 667 30, Forshaga, Sweden.If you ordered goods that have been customized to your preferences, for example a tailor made uniform,jacket or garment the right of withdrawal is forfeited. The right of refusal does not apply if the purchase is worth less than 300 Sek/ 30 Euro and is only valid if the goods are returned in an unaltered state. You have the right to terminate the agreement by sending a message to Tailor and Arms within 14 days from the day of your purchase or within seven working days from the day of the agreement. This right does not apply for custom made goods like tailor made uniform, jacket or garment as these are produced to meet your specifications and your needs. Please note that the process of making your product starts just hours after placing your order and production costs are involved. Any attempt to abuse our services will be prosecuted to the maximum extent possible under applicable law.


Tolerances

Tailor and Arms custom-made products are always made to the measurements stated by you. If you choose body measurements, the measurements are adjusted according to the fit selected by you (slim/tapered, normal/regular or loose fit). If you choose the garment measurements option, the measurements of your new shirt should be the same as on the original garment, however, we can not guarantee that the seams and the design will be identical to the original garment. We generally accept a slight variances from the original measurements. Please also note that we add a certain amount of fabric to our garments during production to adjust for the shrinkage that can occur during the first few washes of a garment. The amount added depends very much on the fabric itself and can therefore vary. We cannot guarantee that a garment in a standard size will have a perfect fit and therefore recommend you use your personal measurements instead. Please note that in some cases visible chalk marks or marks from ironing can be left on the garment which usually disappear without any extra treatment during the first wash. Garments made from different rolls of fabric may differ slightly in shade of colour due to normal variations in the dyeing process. Should any other problems occur, please contact us so we can find a solution together.


Warranty

If the measurements or design of the custom-made garment you ordered do not correspond with your order for reasons other than mentioned above, we will offer you a new product free of charge by crediting your customer account. Please note that unused credits on your Tailor and Arms customer account will expire after one year. Tailor and Arms also takes responsibility for the cost of return shipments under the condition that you return the custom-made product in the same box as it was delivered in and send with the cheapest possible shipping method. Furthermore, it is the customer’s responsibility to state the correct measurements in profiles.**


Fit guarantee

Tailor and Arms offers one (1) re-production or adjustment per customer and garment type. The guaratee does not cover products ordered in standard sizes. The replacement product should be the same type of garment and have the same value as the original. To fullfill the guarantee we can ask you for pictures of you wearing the garment to help you adjust the measurements. The guarantee does not cover marginal adjustments within our tolerances, or if the delivered garment matches the choosen model, style, fit or design when worn. The guarantee does not apply to business customers (B2B).
If the garment requires minor changes to fit we offer adjustment at a local tailor of your choice up to a specified amount. The amount limits are:

Uniform jacket: 500 skr/ 50 Euro

Leather jacket: 400 skr / 40 Euro
If the cost for the adjustment exceeds these limits, the additional cost is covered by the customer.
Follow these steps after you have been notified that the garment should be adjusted by a local tailor:
Visit a local tailor of your choice and have the adjustments made within 20 days of notification.

Send us the receipt/bill which also should specify the adjustments made by email to support@tailorandarms,com or by regular mail to our address below.

Your expense is credited to your Tailor and Arms account.
In the cases Tailor and Arms deems the garment as not adjustable by a local tailor, we will make a new garment without cost.
Send the product to Tailor and Arms within 5 days of receiving the decision. (Shipping is paid by the customer. We do not take responsibility for lost shipments.)

Tailor and Arms AB

Att: Adjustments

Nygatan 1

667 30 Forshaga

Sweden
Update your measurement profile with the measurements we suggest so that the new garment fits.

Service
Our ambition is to keep our overhead costs at a minimum in order to maintain low and attractive prices to our customers. One implication of this is that we have no customer support by phone. We handle all customer contacts by e-mail support@tailorandarms.com and we are committed to reply to all questions within 24 hours Monday to Friday.

Personal information

Tailor and Arms is responsible for the integrity of the personal information given by our customers. Your personal information is only used for internal purposes and neither your personal details nor your e-mail address will be given to third parties. Read more about our privacy policy here.


Legal disputes

Potential legal disputes will be solved either through the Swedish National Board for Consumer Disputes (ARN) in Sweden or through the European Commission Online Dispute Resolution (EU ODR).
ARN: http://www.arn.se/
ARN for other languages: http://www.arn.se/other-languages/
EU ODR: http://ec.europa.eu/odr


Force Majeure

In case of force majeure the agreement can either be considered as judicially canceled with neither customer nor Tailor and Arms being entitled to any compensation or the delivery time(s) can be extended with the currency of the force majeure. Tailor and Arms considers force majeure as: war, mobilization, terror acts, blockade stagnation of work, transport obstructions, measures of commercial policy, new or amended legislation, strikes, the non-delivery or non due deliveries of the goods by suppliers to Tailor and Arms, natural catastrophes and any circumstances, events and circumstances that are beyond our control.